Motus
United States
Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering proven and secure solutions for every driver that simplify the reimbursement of driving costs and reduce corporate risk exposure. With an unmatched pool of data refined over more than 80 years, Motus is the preferred partner to top Fortune 500 companies and organizations committed to workplace agility.
At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether
Position Description:
The Customer Success team seeks a Director, Customer Success Strategic Accounts to lead and shape strategy, drive customer satisfaction, retention, and expansion across our most valuable accounts. You will focus the teams approach on crafting long-term relationships with high-impact customers, while ensuring that Motus continues to deliver outstanding customer value and increase product adoption. This role will partner closely with senior leadership and cross-functional teams to contribute to the overall growth and success of the business.
As the Director, you are responsible for scaling the Customer Success organization, ensuring operational excellence, and leading key initiatives to improve customer satisfaction and business outcomes. This position requires someone with strong leadership abilities to drive customer success initiatives and influence internal and external decision makers. You will be accountable for achieving business outcomes such as reducing churn, driving customer expansion, and growing adoption of Motus solutions. This role requires a proactive, strategic leader with a history of developing and empowering customer success teams, influencing partners, and delivering impactful results in a fast-paced, high-growth environment.
Position Duties:
Lead and mentor Customer Success team members, crafting a culture of accountability, innovation, and customer-centricity. Develop and implement customer success strategies to improve customer experience, retention, and growth. Collaborate with senior leaders to drive the long-term vision and goals for the Customer Success department, aligning with Motus' broader business objectives. Serve as a senior point of contact for key customer accounts, proactively addressing blocking issues and ensuring a positive customer journey. Work closely with CSMs to nurture positive relationships with key decision-makers and influencers within customer organizations. Lead all aspects of operational processes, ensuring standard methodologies and that internal systems (e.g., Salesforce, Gainsight) are used efficiently to lead customer interactions, performance tracking, and reporting. Partner with other departments (e.g., Sales, Product, Marketing, and Account Management) to ensure flawless delivery of services and alignment of customer success initiatives with overall company strategies. Participate in leadership meetings, presenting insights on customer health, retention strategies, and account growth. Advocate for customer needs at the executive level to influence product development and strategic decisions. Use data and critical metrics to guide decision-making and inform strategy. Continuously supervise team performance, customer health metrics, and retention/expansion rates, adjusting strategies as needed to drive business success. Identify areas for process improvement and implement changes that will improve the scalability of the Customer Success organization. Lead Business Reviews with high-value customers, ensuring that their business objectives are met, and they derive maximum value from Motus solutions.
Desired Skills & Experience:
7+ years of experience in Customer Success in a SaaS/technology environment strongly preferred 4+ years of leadership experience with management of diverse, remote teams strongly preferred Consistent record of scaling Customer Success teams and processes in a high-growth, fast-paced environment. Outstanding communication and presentation skills, with the ability to influence and engage executive-level stakeholders. Strong strategic approach, translating business goals into actionable customer success initiatives. Expertise in handling customer escalations and high-level negotiations. Solid understanding of Salesforce, Gainsight, and other customer success tools; data-driven mindset with advanced reporting and analytical skills. Proven record of driving alignment and collaboration across cross-functional teams. Demonstrated thought leadership in Customer Success, with a passion for staying ahead of industry trends.
Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $135,000 - $150,000. Actual compensation will depend on a number of factors, including the candidates relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees.
Motus Benefits:
Medical Insurance, Dental Insurance, Vision Insurance (effective day one) Open Paid Time Off Flexible Spending Accounts & Health Savings Accounts Motus-Fidelity 401K Plan Company-paid Short/Long-term Disability & Basic Life Insurance Plans Family Planning and Parenting Support Benefits through Maven Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health $1000 Home Office Reimbursement Program $2000 Internal Referral Program WorkAnywhereReimbursement ofInternet and Cellular Costs 16weeks maternity and adoption leave 8 weeks paternity leave
Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated.
Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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Equal employment opportunity, including veterans and individuals with disabilities.
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