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Bilingual Accounts Receivable Analyst

Published
February 1, 2025
Location
Milford, OH

Description

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand and resolve Accounts Receivable (AR) issues. You will work as a partner with our customers and sales teams to identify root cause for chronic and singular payment issues. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties throughout the collections process.

What's in it for you:
$40,000 - $45,000 base salary + and benefits packageHealth, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company matchAdvancement opportunities within a robust Accounting and Finance teamUp to $5,000/year in tuition reimbursementWe win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes Americas Best Employers (2022)
What youll be doing:
Manage and report on a portfolio of customer accountsUnderstand TQLs billing process and provide guidance to customers and sales representatives to help avoid payment issuesConduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepanciesMaintain excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for informationKeeping detailed notes, creating reminders, and annotating follow-up within the financial resolution softwareDeliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategiesEscalating accounts to your supervisor/manager when appropriate
What you need:
1-3 years experience in billing, accounting and/or finance with bachelors degree preferredFluent in English and SpanishStrong independent decision-making skills with the ability and confidence to effectively communicate your decisions to managementExceptional communication, collaboration, and interpersonal skillsCritical thinking and problem-solving skills with a focus on customer serviceConflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor
Where you'll be: 1701 Edison Dr., Milford, OH 45150

Category: Accounting/Finance

PI260504769