Position Overview
Position TitleAssociate Director of Student Accounts OperationsDepartment321200 - Student and Accounts ReceivablePosition TypeRegularPosition ClassificationFull-Time, 12 monthsGrant/Gift Funded (all or a portion)?NoIf Temporary or Grant Funded, Start Date and End Date
Position Description/Posting Details
Posting NumberS1203PPosition SummaryThe Associate Director of Student Accounts Operations (ADSAO) serves in the Student Financial Operations department of Student Financial Services (SFS), a component of Enrollment Management functions at La Salle University. The ADSAO has primary responsibility for ensuring that billing system operations with the Ellucian Banner Suite are functioning effectively and efficiently to ensure seamless billing for students and reports for administration. Under the vision created by the Director and within the SFS vision, the ADSAO is expected to work closely with colleagues in the Registrar, Information Technology, and Finance to develop billing rules for each term, maintaining the student billing portal (currently Touchnet) which includes student payment plans for each term, preparing and reviewing analysis of billing to allow for audits and reporting, managing third party billing and payments (such as RisePoint, ROTC, etc), and managing the weekly student refund process in conjunction with Financial Aid.
Essential DutiesMaintain and update rate tables for tuition and fees prior to each semester start.Provide operational support and updating of Ellucian Banner Suite including Student, Admissions, and Financial Aid Modules.Continuously improve existing business practices as it relates to Student Account Receivable functions.Generate and distribute weekly reports for Accounts Receivable including outstanding receivables, credit balances, etc.Coordinate student assessment with Registrar, Financial Aid, and Student Affairs (housing and dining).Maintain, update, test and audit billing exceptions.Coordinate processing of e-Refunds through Touchnet.Generation of electronic invoices for students in accordance with published calendar.Update of parameters for payment gateway (Touchnet) billing and payment plan prior to each semester.Track, audit, and analyze billing.Provide reports of students who are not up to date with their financial responsibilities, including payment arrangements and payment plans. Provide outreach to students and document results.Serve as liaison to IT Department and serve on various committees in support of billing function.Collaborate with various departments instituting new programs, defining problems and impact.Resolve billing discrepancies in conjunction with Financial Aid, Registrar, and Student Affairs (housing and dining).Support the Collection Specialist on matters regarding collection and Perkins related accounts.Analyze past due accounts and determine whether to place collection holds on past due accounts in accordance with policy.Assess monthly late fees on student accounts.Generate and distribute monthly statements to student.Perform student account maintenance to ensure compliance with established University policies and procedures.Identifies data sources and availability for use in in creating financial, statistical and trending reports.Ensure compliance with internal control procedures and comply with federal and industry regulations.Demonstrate knowledge of federal and state regulations related to student accounts, including Title IV and FERPA.Review, suggest and implement best practices in Banner for billing, collection and student records and provide suggestions for streamlining or automating office processes.Represent La Salle University in a positive and professional manner, upholding its mission, vision, and values during all interactions with prospective and current students, their support networks, and other internal and external constituents.Secondary ResponsibilitiesCollaborate with other departments and/or students to resolve billing or exemption issues.Perform other related duties as assigned.# of Direct Reports0Required QualificationsMaster's degree in Business, Systems Analytics, Information Technology, or a related field, plus 5 years of applicable experience or an equivalent combination of education and work experience.Experience with Ellucian Banner software.Strong analytical and problem-solving skills; must be detail oriented, highly motivated and an independent thinker.Demonstrated advanced experience with various spreadsheet and software applications including Microsoft Access, Excel, Word, Outlook, Argos.Experience working with billing rules and detail codes.Strong interpersonal skills with the ability to deal with challenging situations in a diplomatic and calm manner, maintaining customer service orientation at all times.Strong commitment to improving processes across departments.Demonstrated ability to manage time, work in a collaborative environment, and under specific deadlines.High level of proficiency in the use for data security and data integrity.Knowledge of and commitment to the mission of La Salle University.Preferred QualificationsPrevious experience working in a higher education environment.
Physical Requirements and/or Unusual Work HoursSitting for long periods of time.Ability to lift, load, and transport student documents, materials, displays, and other equipment up to 35 pounds.Some evening and weekend work will be necessary during peak times.Special Instructions to ApplicantLa Salle University embraces diversity and seeks candidates who will contribute to a climate that supports a fully inclusive, equitable, and diverse working and learning environment. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
La Salle University offers its eligible employees comprehensive medical and dental plans, employer paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees' dependents (after completing the required years of service.
Posting Information
Application Open Date01/14/2025Application Close DateApplication Open ToInternal and External Applicants
PI260053735
