Humanscale
Job ID: 2025-4168
Category: 3029 - Accounts Receivable
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support and lighting - have led the industry in performance and simplicity for over 40 years.
Overview
Contact customers with delinquent accounts, initiate appropriate action, and maintain records.
Responsibilities
Review status of delinquent accounts and initiate collection activity by contacting each account. Manage 1,000 customer portfolios.Research disputed delinquent account balances.Prepare account reconciliations for customers; correct any errors, including misapplied payments, tax adjustments, billing, and shipping errors.Maintain accurate customer files; keeps track of name changes, address changes, and mailing attention for all accounts.Coordinate with customers and internal departments to reconcile customer accounts.Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs. Document all correspondence with customers to the operating system's customer interactions.Initiate requests for credit memos and cash application as needed.Generate recommendations to the Credit Department for account credit holds.Proactively engage with the sales team on their customers who are overdue or causing issues.Provide bi-weekly reports for management.Any other duties as assigned.
Qualifications
Minimum of two years of related experience in a business-to-business Receivables/ Reconciliations role required.High school diploma or equivalent required; Associate's or Bachelor's degree in related field preferred.Organization: Ability to prioritize and keep him/herself organized. Proactive: Ability to be fearless and diligent in following up and initiating contact with customers about unpaid invoices.Communication skills: Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills. Can build credibility within an organization and with customers. Problem Solving: Strong problem-solving skills including root cause identification and continuous improvement. Job Knowledge: Possesses/develops knowledge regarding products, procedures, and policies. Understands critical issues affecting the organization. Judgment: Exhibits sound and accurate judgment. Teamwork: Capable of balancing team and individual responsibilities; provides and welcomes feedback. Able to foster a strong team environment.Interpersonal Skills: Resolves conflict, maintains confidentiality, and has good listening skills. Maintains composure and is receptive to new ideas and feedback. Follow-through: Excellent follow-through skills. Multi-task: Ability to multi-task and work under pressure.
COMPUTER SKILLS:
Excel, Adobe and Word skillsKnowledge of Microsoft OfficeInfor experience preferred, but not necessaryCoupa, Ariba and other similar customer/supplier portalsExcellent keyboarding skills
WHAT WE OFFER:
Competitive base Medical Benefits (Medical, Dental, Vision)HSA, FSA, Commuter BenefitsMedical DiscountsAncillary BenefitsAccident, Critical Illness, Hospital InsuranceVoluntary, Spouse, and Child Life InsurancePet InsuranceEmployee Discount Programs401k matchingPaid time off (including 15 PTO days and 10 holidays)
Humanscale is an Equal Opportunity Employer (Disabled/Veteran)
Equal employment opportunity, including veterans and individuals with disabilities.
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