Colonial Group, Inc.
Position Title: Account Representative
Req # 1202
Location: Savannah, GA, USA
Job Function: Customer Service
Pay Type: Hourly
Job Description
Colonial Terminals, Inc. (CTI) is an industry leader in handling and storing liquid and dry bulk products. We own and operate the largest, independent, liquid and dry bulk storage facilities with breakbulk capability in the Southeastern United States. Colonial Terminals, Inc., is a wholly-owned subsidiary of Colonial Group, Inc.
Build Your Career, Impact Your Community, Join Our Colonial Family
Colonial Terminals, Inc. (CTI) is an industry leader in the handling and storage of liquid and dry bulk products. Colonial Terminals began operations in 1934 with the construction of a 21-acre, deep-water terminal located on the Savannah River to serve the burgeoning import and export, petroleum storage market. Today, Colonial Terminals owns and operates the largest, independent, liquid and dry bulk storage facilities with breakbulk capability in the Southeastern United States.
POSITION SUMMARY
The Account Representative reports to the Account Representative Supervisor and will be the customer service representative and point of contact for customers leasing liquid storage tanks.
JOB EXPECTATIONS/DUTIES
Provide excellent customer service for customers leasing liquid storage tanks Work directly with the storage customers to facilitate product movement orders via vessel, rail, truck, ISO container, or tank-to-tank transferPublish inventory reports and prepare customer's monthly schedule of charges for invoicingAdminister customer's storage agreement and ensure accurate and thorough revenue capture based on contract parametersBack-up the Dispatch window, as needed, to assist truck drivers in use of the scale, rack locations, issuing loading tickets/shipping paperwork/security seals, etc.Represent the storage customer's needs and best interests to internal Operations personnel, third party carriers, vessel agents, auditors, and surveying companiesOther Terminal management duties as assigned
QUALIFICATIONS
High School Diploma required3-5 years' experience preferredHighly developed sense of integrity and commitment to customer satisfactionAbility to multi-task in a dynamic office environment without sacrificing focus, attention to detail, and/or accuracyMotivated self-starter with the ability to perform with minimal supervisionAbility to communicate clearly and professionally, both verbally and in writingWillingness to be flexible with daily routines, work overtime as needed, and monitor the Terminal's 24-hour on-call phonePossess a strong work ethic, a team player attitude, good organization skills, and a commitment to safetyBasic understanding of marine terminal operations, logistics, warehousing, shipping paperwork, inventory reporting, etc. preferredFollow established procedures, recognize errors, and anticipate problems before they occurHave the fortitude to be "the face of the customer" and proactively act on customer issues by working with internal personnel and third parties to solve problemsProficient in Microsoft Word, Excel, and Outlook and ability to use various Terminal Management Software applicationsIntermediate computer and math skills required
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 60 pounds. The work environment for this role may include exposure to all weather conditions. Travel will be minimum.
Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States.
Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status.
PI259952420
