WHO ARE YOU? A person who is always aiming to provide top tier support and training to customers and sales partners.
WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K - 20 education space.
WHAT IS THE ROLE ABOUT? As an Account Manager, you will directly contribute to the success of our Higher Education language learning customers and elevate the performance of our sales team members by using your talents in account management, communication, organization and training.
IN THIS ROLE YOU WILL:
Provide pre/post-sales support to assigned sales team members with researching/prospecting new business opportunities, analyzing account activity, assisting with account/territory planning, and assuming the territories day to day account administration and relationship management activities Onboard new customers by setting new users up with platform access and delivering trainings on how to optimally utilize our digital tools, products and platforms Partner with team members as well as the Customer Success & Onboarding Manager to evaluate workflows and processes and make recommendations for improvements that will elevate the customer experienceAct as the first point of contact for customer issues and identify thoughtful solutions to their challenges Ensure timely communication of account updates, follow up, action items etc. to sales team members Assist with scheduling/coordinating appointments, meetings, events, trainings and handle related event/training logistics and POsCreate customized documents, collateral and presentation materials as needed to assist in the sales processCollaborate with marketing and or other departments when neededEstablish and maintain strong relationships with clients and attends conferences/events as needed. Maintain account data, activities, track opportunities and assist with pricing quotes in Salesforce
YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE)
Bachelor's degree minimum required 3+ years of experience in sales, sales support or account management required1+ years of experience working in a Software As A Service (SAAS) environment required Prior experience providing consultative/solution oriented internal or external customer support requiredStrong relationship building, interpersonal communication and presentation skillsWillingness to travel (about 15%) required
IDEAL IF YOU HAVE or ARE (PREFERRED SKILLS & EXPERIENCE)
CRM experience (such as Salesforce.com) Prior experience using video-conferencing tools (GTM, WebEx, Zoom etc.)Familiarity with VHL productsA problem solver, expert collaborator and proactive communicator that is also goal orientedSelf-motivated with an entrepreneurial spirit, have a sense of urgency, high energy level and ability to pivot quickly
LOCATION - Hybrid Remote/In-Office:
This role is requires a hybrid of remote and in-office work time at our Boston, MA office location during the week. Candidates must be willing to meet this requirement in order to be considered.