The Key Account Representative plays a critical role in delivering exceptional service to our most important customers by managing client communications, resolving their issues, and streamlining operations processes. This role ensures a smooth and efficient logistics experience by building strong client relationships and supporting operational success. They are the driving force behind Covenant's customer-focused approach
Manage the book of committed business to ensure a successful load lifecycle. Increase dedicated commitments by cultivating a strong relationship through comprehensive account management. Function as the main point of contact for assigned key customer inquiries or issues, proactively identifying problems and resolving them before they escalate. Develop and execute account-specific strategies to achieve customer satisfaction, revenue growth, and profitability. Prepare tailored presentations and proposals to address customer needs. Provide customers with competitive and timely spot quotes for transportation services based on current rates and market conditions. Collaborate with internal departments such as carrier operations, sales, and dispatch to ensure timely and efficient transportation services, addressing any operational challenges. Accurately enter load details into Mastermind (or relevant systems) and maintain up-to-date load information for all active shipments. Verify and confirm load details with customers and relevant internal teams, ensuring accuracy and alignment on expectations.
Knowledge, Skills, and Abilities
Deep understanding of the transportation and logistics industry. Driven and competitive nature. Excellent problem-solving and decision-making abilities. Ability to work both independently and collaboratively with internal and external stakeholders. Strong interpersonal and communication skills, with the ability to build relationships and manage multiple stakeholders.Ability to work under pressure and manage multiple tasks in a fast-paced environment.Ability to take verbal/written instruction and execute with confidence.
Education/Skills
Bachelor's degree in business administration, supply or similar field required. 1 year of relevant experience may be substituted for each year of education required. At least 3 years of customer service experience required. Previous logistics experience required.
Competitive Compensation
Covenant's compensation philosophy's intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $45,007.59-$69,574.81
Pay Grade: 7
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
Equal employment opportunity, including veterans and individuals with disabilities.
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