Account Control Technology
Sr. Manager - Product Team
US-IL-Lake Forest
Job ID: 2025-2268
Type: Full-Time
# of Openings: 2
Category: Information Technology
Lake Forest, IL
Overview
Work Location: This is a remote/work from home position.
Compensation: 120k - DOE
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world's leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Why Join Us?
We're evolving not just our technologies but also our culture-and your leadership will directly shape how we move forward. You'll have the opportunity to influence strategic decisions, mentor a talented team, and build strong partnerships that create real business value.
Responsibilities
Team Leadership & Management
Lead and coach a cross-functional product team including business analysts, engineers, configuration analysts, QA, and a team leadBuild a high-performing culture focused on ownership, quality, and continuous improvementPartner with the Team Lead to ensure effective daily execution and quality deliveryDevelop talent through feedback, mentoring, and career planning
Strategic Alignment & Delivery
Ensure team efforts align with organizational goals, technology strategy, and roadmapOversee delivery of new features, enhancements, and support activitiesBalance short-term support priorities with long-term product evolutionTrack and report on team performance metrics and outcomes
Legacy System Support & Evolution
Oversee support and improvement efforts for legacy platforms Guide planning and transition efforts for modernization where appropriateEnsure system reliability and performance while managing technical debt
Stakeholder Engagement
Serve as a trusted partner to business stakeholders and executive sponsorsTranslate business priorities into actionable team backlogs in collaboration with product ownersBuild strong, consultative relationships across departments and teamsProvide clear communication to stakeholders as it relates to design and implementation of processes
Change Leadership
Act as a change agent for IT and organizational transformation initiativesHelp shape a product mindset across the team and broader organizationPromote cultural shifts toward collaboration, innovation, and agility
Qualifications
7+ years of IT experience, including 3+ years in a leadership role managing technical teamsStrong understanding of product delivery models (Agile, Scrum, Kanban, etc.)Proven track record of supporting and improving legacy systems while planning for modernizationExcellent interpersonal skills with the ability to build trust and lead through influenceExperience working in a transforming organization or one undergoing cultural/technical changeExceptional communication and relationship-building skills
Preferred Qualifications
Experience in the collections, financial services, or highly regulated industriesFamiliarity with systems such as FACS, Artiva, or similar legacy platformsPrior experience managing teams across support, enhancements, and project deliveryExposure to ITSM tools (e.g., Service Desk Plus), RPA/RDA, JIRA, and integration platforms (e.g., Boomi)
TSISP
Equal employment opportunity, including veterans and individuals with disabilities.
PI273089105
