Coventry
Accounting Support 4
US-FL-Tampa
Job ID: 25-17965
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.
Overview
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
Be part of a team that makes a real difference.
Responsibilities
Full time, remote position. Must be located in Tampa, FL for occasional onsite meetings
Compensation: $22.50 per hour
Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program.
Focused on accounting tasks, specifically working in and out of the company's accounting system to process financial adjustments.Understanding accounting concepts like credit balances, debits, and how to read financial transactions with a focus on determining whether an account needs an adjustment or a refund.
Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately. Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
Core Functions Breakdown:
Financial Management-
Manage and reconcile receivablesTrack payment statusesProcess necessary adjustmentsHandle refund requestsEnsure accurate cash posting and reconciliation
Client Interaction-
Provide timely claim status updatesHandle client inquiries professionallyMeet established SLA requirementsMaintain effective communication with stakeholders
System & Process Management-
Proficient use of:ECHO Payment SystemZelis Payment SystemOther required applicationsFollow standardized proceduresUse appropriate templatesMeet performance metrics
Problem Resolution-
Identify and resolve cash posting issuesCoordinate with Cash TeamFollow proper escalation proceduresApply problem-solving skills
Success Metrics-
Meeting SLA requirementsAchieving performance standardsMaintaining accuracy in reconciliationTimely response to client inquiriesProper execution of procedures
Essential Skills:
Technical-
System navigationProcess knowledgeAttention to detail
Soft Skills-
CommunicationProblem-solvingClient service orientationAccuracy and precision
Qualifications
Minimum Education:
High School diploma or equivalent
Required Skills and Experience:
4 years of experience with Worker Comp Industry
A/R and Collections exprience Strong Computer skills (i.e. MS Office, MS Excel, office equipment)Good organizational skills and ability to meet designated deadlines and productivity standardsPast experience in office setting a plus
Desired Skills and Experience:
Ability to multi-task, work in a fast paced environment with daily productions, goals and quality standardsAbility to work well with all levels of staff in a courteous, professional mannerUnderstanding of workers' compensation guidelines is a plusIntermediate to Advance Microsoft Office - Word, Excel, OutlookAbility to learn and adapt to internal software programs
Salary:
Equal employment opportunity, including veterans and individuals with disabilities.
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