Account Control Technology
Collection Support Specialist - Onsite Houston
US-TX-Houston
Job ID: 2025-2166
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
Houston, Texas
Overview
Work Location: This is an onsite position at our Houston office
Compensation: $18-19/hour
Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.
Build Your Future! Come join our thriving team as a Collection Support/Front Desk Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
In this role, you will act as a liaison between clients as well as other TSI departments to handle requests and inquiries.
Why should you consider TSI?
Paid trainingTeam-oriented work environmentGrowth opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Greet and welcome visitors to provide a positive first impression.Research data to reconcile account specifics. Review new enrollment applications and established programs for accuracy.Handle and respond to daily customer correspondence.Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail.Produce reports as requested by clients by assisting in the creation of the reports.Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems.Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws \ regulationsKnowledge, understanding, and compliance with TSI policies and procedures.Follow up in a timely manner to ensure customer satisfaction.Provide feedback to management concerning possible problems or areas of improvement.Make recommendations to implement improved processes.Perform other duties as assigned by management.
Qualifications
High School Diploma or GED certificate, or equivalent of relevant work experience desired.Proficient personal computer skills, including Microsoft Office requiredExcellent interpersonal, written, and oral communication skills requiredMust have professional and mature manner, have a "can-do" attitudeAbility to maintain the highest level of confidentialityAbility to work with minimal supervision requiredAbility to work in a team fostered environmentAbility to work in a multi-tasked environmentAbility to prioritize and organize workAttention to Detail
Physical Requirements:
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbolsFrequently required to sit, stand, walk, talk, hear, bend and reachAbility to reach with hands and armsOccasionally lift and/or move up to 20lbs with or without accommodationAbility to stand for long periods of time with or without accommodation Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Equal employment opportunity, including veterans and individuals with disabilities.
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