Inside Sales Account Associate-Satcom

Gogo

Melbourne, FL United States
Full time
R3913

We will be accepting applications through May 17, 2025 or until filled.

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The Satcom Direct Government Inside Sales Account Associate-Satcom consistently exemplifies the company's mission, vision, and values focused around a philosophy directed toward customer service/satisfaction, job performance, and cooperative team interactions. We look for a willingness to support organizational policies that foster "continuous improvement" activities, promote our ongoing strategic growth plan, and maintain its position as the premier leader within the satellite communications industry.

Are you ready to work with a dynamic team that provides the world's most cutting-edge solutions?

COME ON BOARD THE SD GOVERNMENT CONTRACTS & PROGRAMS TEAM!

How will you make a difference?
Coordinate sales leads and orders from SD Government sales reps and enter information into CRM, prepare quotes and/or CSA for end users or Sales Reps, initiate dialog with end user, process orders, create CRM billing, activations, and handle logistics tasksLiaise with all intercompany departments to facilitate the sales process as well as ensuring adherence to company proceduresInitiate sales process by contacting customers to confirm ordersAnswer incoming phone calls relating to sales, internet, and data connections, for prepaid/monthly accounts and provide timely sales supportCreate purchase requisitions to support customer requests/orders as neededWork with AP on all internal Requisition InquiriesRespond to policy-related questions from users and suppliers ensuring all corporate guidelines for purchasing and accounting are adhered toMaintain and grow assigned and shared accountsSell solutions with emphasis on value added services (i.e., customer support, Global One, IP based services, Data Center Services, etc.)Provide the highest level of delivery and quality assurance for total customer satisfactionGenerate sales pipeline and manage prospects through the entire sales process resulting in the achievement of assigned targetsPerform administrative sales support dutiesWork to implement new policies when there is a need for adjustment within the Inside Sales Group while maintaining standard operating proceduresAssist in training new employees within the department
Qualifications
Highschool diploma or GED, some college coursework, or equivalent work experience2-4 years of relevant experience in the satellite or satcom fieldFlexibility to handle after-hours and weekend support needsMust be able to travel from time to time (less than 15%)
Required Skills, Talents & Experience
Must be able to track and organize your sales process in a manner that can easily be followed by managementAbility to quickly learn SD Government Aero and Land Mobile suite of products and pricingHighly developed sense of integrity and commitment to customer service satisfaction.Good decision-making skillsStrong attention to detailSolid computer skills with knowledge of MS Office; ability to learn all necessary company software systemsProven multi-tasker with an ability to adapt to working in a fast paced, dynamic work environment, while maintaining a high degree of accuracy when processing orders, initiating customer accounts, and responding to inquiries throughout the day
Preferred Skills, Talents & Experience
Team player with an ability to work toward achieving department sales goalsExcellent interpersonal, verbal, and written communication skillsStrong problem-solving skills and ability to resolve limited technical issues
Equal Pay Disclosure(s)

Base Pay:
48,800.00 - 61,000.00 USD Annual

Target Annual Short-Term Incentive:
Bonus Plan at 5% (% of Annualized Base Pay)

Eligible for Incentive Stock Program:
Yes

Benefits:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).

Equal employment opportunity, including veterans and individuals with disabilities.

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