On-Site Account Agent
Description
Air Culinaire Worldwide, LLC
Full Time US
ACW Clerical
Flight Ops on-site, Richmond Heights, OH, US
Job Overview
Air Culinaire Worldwide (ACW) is seeking a dedicated On-Site Account Agent to coordinate catering operations and ensure superior service while maintaining client confidentiality and security. This role involves working closely with Operations, Network, IT, Finance, and Marketing & Sales to deliver an outstanding experience for our clientele. If you have a background in hospitality, catering, or aviation services, this is an excellent opportunity to showcase your skills in a fast-paced environment.
Benefits Package:
Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs. Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment. 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions. Plan entry is the first day of the month following 30 days of employment. Three (3) medical plans to choose from, with an excellent employer contribution.Available Dental and Vision insurance Company paid basic life insurance, with the option to elect additional voluntary term life.Company paid short-term and long-term disability insurance.Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.Health Savings Account and Flexible Spending Account available (for eligible plans)Generous Paid Time Off Program for full time employeesEmployee Assistance Program (EAP)See our benefits here 2025 Benefits GuideWatch Me To Learn About How Exciting it is to Work for Air Culinaire Worldwide
Key Responsibilities:
Daily Operations
Actively contribute to all functions and processes within the team.Manage client orders efficiently and ensure accuracy.Utilize company software to determine preferred suppliers.Communicate effectively with the supply chain to confirm order details.Perform quality control (QC) checks to minimize potential issues.Ensure accurate documentation of order details and communications.Engage with management teams to address any escalated issues.
As Needed Duties
Handle escalated issues with clients, kitchens, or vendors alongside the On-Site Account Manager.Participate in meetings regarding operations, client concerns, and team direction.Assist with additional tasks as assigned by management.
Key Performance Metrics
Excellence in customer service and client relationship management.Adherence to company integrity and accountability standards.Ability to work independently while demonstrating team collaboration.Entrepreneurial approach to problem-solving and service enhancement.
Qualifications & Skills
High School Diploma required; Bachelor's Degree in Hospitality, Culinary Arts, or related field preferred.Experience in catering, hospitality, or aviation services is highly desirable.Strong organizational skills and ability to multitask in a dynamic environment.Exceptional verbal and written communication skills.Proficiency in Microsoft Office Suite (Outlook, Word, Excel).Understanding of modern office procedures and client relationship management.Flexibility in scheduling, including evenings, weekends, and holidays as needed.
Pre-Employment Requirements
Criminal background checkPre-employment drug screeningMVR check (if applicable to the role)E-Verify authorization
Join Our Team!
If you are passionate about customer service, catering logistics, and aviation hospitality, apply today to be a part of Air Culinaire Worldwide and help us elevate the in-flight dining experience.
Disclaimer:
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.
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Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
Equal employment opportunity, including veterans and individuals with disabilities.
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