Account Control Technology
Remote Collections - Must Reside in Idaho or Utah
US-UT-St George
Job ID: 2025-2046
Type: Full-Time
# of Openings: 20
Category: Collections
St. George, UT
Overview
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
Work Location: This is a remote/work from home position. PST/MST residents only.
Compensation: $16/hour
Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI (part of TSI family of companies)?
Work from homePaid trainingTeam-oriented work environmentGrowth opportunityGenerous bonus opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accountsProviding thorough, efficient, and accurate account updates on computer files for each call made or receivedSkip tracing to locate consumer contact informationCounseling delinquent consumers to assist in finding funds to meet their payment obligationsComplying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job dutiesComplying with and staying up-to-date on all TSI policies and proceduresMaintaining knowledge of functional areas, company policies, and procedures Providing feedback to management concerning possible problems or areas of improvementMaking recommendations to implement improved processesPerforming other duties as assigned by management
Qualifications
Experience with collections, customer service, sales, retail or just the motivation to learn a new skill A positive, friendly, demeanor who finds joy in everyday Strong communication skillsProficient computer skills The ability to work and prioritize independently
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)Speed Test Results: 25 mbps download, 20 mbps upload
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Equal employment opportunity, including veterans and individuals with disabilities.
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