Account Control Technology
Onsite Collections Representative - Houston, Texas
US-TX-Houston
Job ID: 2025-2056
Type: Full-Time
# of Openings: 7
Category: Collections
Houston, Texas
Overview
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Work Location: This is an onsite position at our Houston office.
Compensation: $15-16hr - Plus bonus commission structure
Training Schedule: 7AM-4Pm Monday - Friday 2 Weeks
Production Schedule: 11AM-8PM Monday - Friday + 2 Saturdays a month
Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.
Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI (part of TSI family of companies)?
Paid trainingTeam-oriented work environmentGrowth opportunityGenerous bonus opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accountsProviding thorough, efficient, and accurate account updates on computer files for each call made or receivedCounseling delinquent consumers to assist in finding funds to meet their payment obligationsComplying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job dutiesComplying with and staying up-to-date on all TSI policies and proceduresMaintaining knowledge of functional areas, company policies, and procedures Performing other duties as assigned by management
Qualifications
High School diploma or equivalentAccess to high-speed internet required.FDCPA knowledge preferred.Professional phone etiquette and solid negotiating skills.Positive attitude and strong customer service aptitude.Ability to problem solve and multitask.Willingness to maintain confidentiality.Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!Ability to exchange accurate information effectively over the phone.
Physical Requirements:
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbolsFrequently required to sit, stand, walk, talk, hear, bend and reachAbility to reach with hands and armsOccasionally lift and/or move up to 20lbs with or without accommodationAbility to stand for long periods of time with or without accommodation
Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
INDSJ
Equal employment opportunity, including veterans and individuals with disabilities.
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