Account Control Technology
Remote Operations Manager - Financial Services
US-TX-Houston
Job ID: 2025-2105
Type: Full-Time
# of Openings: 1
Category: Management
Houston, Texas
Overview
Work Location: This is a remote/work at home position
Compensation: 50-58,656k annually
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world's leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Qualified candidates for this role should have management experience in a financial services call center setting.
Why should you consider TSI?
Paid trainingTeam-oriented work environmentGrowth opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Conducts, evaluates and provides feedback regarding quality assurance on Collector phone callsPerforming Collector file reviews and develop/administer corrective action plansAnalyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals Manage collector staffing ratios to meet collection file results Provide on-going training and mentoring CollectorsMonitoring, evaluating and managing the collector file flow Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors. Assist the Director of Operations with administrative duties and reportingConduct interviewsMeet Quality Assurance ObjectivesAchieving and maintaining top quartile performance amongst competitionAchieve assigned client/group MR 90% of the YearMake recommendations to implement improved processesPerform other duties as assigned by management
Qualifications
High School Diploma, GED or equivalent requiredAssociates Degree or equivalent relevant work experience, bachelor's degree preferred2 years of previous collections experience required4 years of previous collections experience preferred2 years successful track record as a manager, preferabley in a collections environmentTwo years of collections experience preferred, with thorough knowledge of FDCPA and state collection laws. The ideal candidate must possess excellent written and verbal communication skills. Must possess strong negotiation, leadership and managerial skills. Also requires a high degree of confidentiality. Must possess excellent computer skills to include: knowledge of Microsoft Word and Excel. Strong work ethic that exhibits high ethical and moral standardsCollections systems knowledge a plusMust be able to communicate effectively, manage time effectively to ensure production standards are always maintained
Physical Requirements:
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbolsFrequently required to sit, stand, walk, talk, hear, bend and reachAbility to reach with hands and armsOccasionally lift and/or move up to 30lbs
Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Equal employment opportunity, including veterans and individuals with disabilities.
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