Aerodyne Industries is a dynamic, rapidly growing engineering and information technology services firm headquartered on Florida's exciting Space Coast. With locations throughout the US, we take pride in delivering small business agility with large corporation capabilities. Our list of clients count on us to prepare NASA's Missions to the Moon and Mars and to defend our nation supporting the Missile Defense Agency and Department of Defense. Join the adventure of a lifetime by becoming a teammate with Aerodyne Industries and work on projects that will define our future.
Description of Duties:
Position Title: Customer Success / Customer Account Representative
Location: Schriever Space Force Base, Colorado Springs, CO
Relocation Assistance: None available at this time
Remote/Telework: NO - Not available for this position
Clearance Type: DoD Secret
Shift: Day shift
Travel Required: Up to 10% of the time
The Customer Success / Customer Account Representative supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:
• Serve as the trusted advisor and single point of contact for assigned customer accounts.
• Develop and maintain strong working relationships with federal end users, stakeholders, and internal technical teams.
• Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams.
• Track and ensure resolution of customer issues, proactively identify improvement areas, and manage expectations.
• Support regular status reporting, service reviews, and customer success metrics.
• Advocate for customer needs within the organization, ensuring alignment with contract obligations and technical capabilities.
• Support customer onboarding and management in a hybrid computing environment with services ranging from data transfers to storage solutions, to high performance computing.
• Serve as the primary point of contact between assigned account holders and the technical delivery teams (including architecture, storage, operations and maintenance).
• Be leveraging executive communication skills with a strong IT background to engage and synchronize multiple stakeholders.
• Translate customer needs into actionable requirements and driving customer satisfaction across complex enterprise solutions through tailored interactions and solutions.
This is a high-visibility, customer-facing role focused on ensuring a seamless and responsive experience for technical end users and stakeholders across classified environments.
Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.
Qualifications
Basic Requirements:
• Must have 2, or more, years of experience in IT-focused customer account management or customer success (this is not a call center or help desk support role).
• Must be familiar with requirement gathering, customer lifecycle management, and technical stakeholder engagement.
• Must have an active DoD Secret Security Clearance.
Desired Requirements:
• Have a bachelor's degree in business, marketing, computer science, engineering, or related field.
• Have experience supporting technical government customers.
• Have a basic understanding of on-prem, hybrid cloud (AWS/Azure), and enterprise IT systems.
This position is expected to pay $85,000 - $120,000 annually; depending on experience, education, and any certifications that are directly related to the position.
This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
US EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Equal employment opportunity, including veterans and individuals with disabilities.
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