Position Title: Customer Success / Customer Account Representative
Location: Schriever Space Force Base, Colorado Springs, CO
Relocation Assistance: None available at this time
Remote/Telework: NO - Not available for this position
Clearance Type: DoD Secret
Shift: Day shift
Travel Required: Up to 10% of the time
Position Summary:
Aegis Aerospace is seeking an Identity and Access Management (IdAM) Lead to support the Missile Defense Agency (MDA) under the IRES (Integrated Research and Development for Enterprise Solutions) contract.
Key Responsibilities:
Develop and maintain strong working relationships with federal end users, stakeholders, and internal technical teams.Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams.Track and ensure resolution of customer issues, proactively identify improvement areas, and manage expectations.Support regular status reporting, service reviews, and customer success metrics.Advocate for customer needs within the organization, ensuring alignment with contract obligations and technical capabilities.Support customer onboarding and management in a hybrid computing environment with services ranging from data transfers to storage solutions, to high performance computing.Serve as the primary point of contact between assigned account holders and the technical delivery teams (including architecture, storage, operations and maintenance).Be leveraging executive communication skills with a strong IT background to engage and synchronize multiple stakeholders.Translate customer needs into actionable requirements and driving customer satisfaction across complex enterprise solutions through tailored interactions and solutions.This is a high-visibility, customer-facing role focused on ensuring a seamless and responsive experience for technical end users and stakeholders across classified environments.
Minimum Qualifications:
Must have 2, or more, years of experience in IT-focused customer account management or customer success (this is not a call center or help desk support role).Must be familiar with requirement gathering, customer lifecycle management, and technical stakeholder engagement.Must have an active DoD Secret Security Clearance
Preferred Qualifications:
Have a bachelor's degree in business, marketing, computer science, engineering, or related field.Have experience supporting technical government customers.Have a basic understanding of on-prem, hybrid cloud (AWS/Azure), and enterprise IT systems.
Salary Range: $85,000- $120,000 annually. Final compensation is based on experience, education, location, and applicable certifications.
Application Instructions:
Resumes must be submitted in month/year format to be considered.
About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights, and discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.
To learn more about Aegis Aerospace, please visit our website: http://www.AegisAero.com
Equal Opportunity Employer / Protected Veteran / Disability
Equal employment opportunity, including veterans and individuals with disabilities.
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