Account Control Technology
On-Site Collector - Des Moines, Iowa
US-IA-Des Moines
Job ID: 2025-2072
Type: Full-Time
# of Openings: 2
Category: Collections
Des Moines, IA
Overview
Work Location: This is an onsite position
Compensation: $17/hour
Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI (part of TSI family of companies)?
Work from homePaid trainingTeam-oriented work environmentGrowth opportunityGenerous bonus opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.Provide thorough, efficient, and accurate account updates on computer files for each call made or received.Demonstrate effective skip-tracing techniques by locating consumer contact information.Counsel delinquent consumers to assist in finding funds to meet their payment obligations.Knowledge, understanding, and compliance with all applicable Federal, State, Local laws and regulations relating to job duties.Knowledge, understanding, and compliance with company policies and procedures.Maintain knowledge of functional area and company policies and procedures.Provide feedback to management concerning possible problems or areas of improvement.Make recommendations to implement improved processes.Perform other duties as assigned by management.
Qualifications
High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.Previous collections experience preferred.Basic computer skills.Ability to maintain the highest level of confidentiality.Excellent interpersonal, written, and oral communication skills.Ability to work in a team fostered environment.Ability to work in multi-tasked environment.Ability to prioritize and organize work.Ability to adapt to a flexible schedule.
Work Environment:
Office environment.Ability to lift and/or move 20 pounds with or without accommodation.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Equal employment opportunity, including veterans and individuals with disabilities.
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