Senior Account Manager

Board of Pensions of the Presbyterian Church (U.S.A.)
November 10, 2023
Philadelphia, PA
Job Type


Senior Account Manager

The Board of Pensions of the Presbyterian Church (U.S.A.) in Philadelphia is an agency of the Presbyterian Church (U.S.A) that takes pride in offering a robust range of benefits and services to PC(USA) churches, agencies, mid councils, and affiliated employers - including educational institutions, camps, conference centers, retirement and senior housing communities, and human service organizations.

Position Overview:

The Senior Account Manager reports to the Manager, Employer Services and serves as the primary point of contact to provide exceptional service and support by consulting employers on service-related issues, practices, procedures, and benefit elections with professional expertise, care, and compassion. This individual develops and maintains relationships with key accounts so the Board can retain and grow business through cross-selling opportunities.

Specific Responsibilities:

  • Provide consultative service to Churches, Affiliate Employers, key accounts, and members to ensure clients and members understand the value of the Benefits Plan and how to capitalize on their benefits.
  • Interpret and promote the Benefits Plan and Assistance Program while facilitating employer-related issues to grow membership.
  • Serve as a partner in guiding benefit choices available, consulting on pricing reviews and determinations, monitoring billing, and managing delinquent accounts.
  • Ensure clients are timely with dues payments by performing billing reconciliation.
  • Process Employer Agreements to establish a contract between the Board and the employer which outlines the benefits they will offer to each of their employee groups.
  • Ensure assistance grants are processed quickly and accurately to help members in need.
  • Support employer onboarding for a smooth transition from sale to service and support annual enrollment to provide employers and members with a clear understanding of their benefits and how to complete enrollment for the new plan year.
  • Provide clients with data on Call to Health employee participation so clients can adjust their communication strategy to encourage participation.


  • A bachelor's degree in business administration or a related field.
  • 5 or more years of experience in a benefits administration and/or Human Resources operation.
  • Proficiency with computerized benefits administration systems and customer care technologies.
  • An ability to comprehend, interpret, and communicate medical, other health, welfare and retirement benefits information for customer understanding.
  • An ability to build rapport with employers, members, and colleagues using a positive, flexible, creative approach.
  • Strong time management skills and problem-solving ability.
  • An ability to take initiative and proactively support and anticipate client needs.
  • Exceptional verbal, written, interpersonal communication, and presentation skills.
  • An ability to work well with diverse groups and across all levels of management.
  • An ability, interest and desire to stay current in benefits administration via seminars, industry literature, and formal training and development.
  • An ability to work on-site Tuesday through Thursday at the 2000 Market Street office in Philadelphia from 8:30 a.m. to 5:00 p.m. EST.
  • An ability to effectively work remotely utilizing an uninterrupted internet connection, as required.

What We Provide:

  • Medical, dental, and vision coverage.
  • Defined benefit pension plan.
  • 403(b)(9) retirement savings plan.
  • Generous paid time off, including sick time, holidays, and 22 days of personal leave.
  • Tuition assistance.
  • Employee Assistance Plan and other health and well-being resources.
  • Employer-paid death benefits with opportunities to purchase additional coverage.
  • Employer-paid short-term and long-term disability coverage.
  • Access to the Board's education and grant assistance programs.
  • Discount programs on entertainment, travel, and more.
  • Satisfaction gained from working for a service-oriented employer.
  • Volunteer and other service opportunities in the community at large.

For more information about the position and to apply please visit:

About the Board of Pensions

The Board of Pensions of the Presbyterian Church (U.S.A.) is proud to be an Equal Opportunity Employer. We value diversity, equity, and inclusion and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

View our Together Apart video and see and hear from prospective colleagues at the Board of Pensions.

To protect the health of our staff, we encourage everyone to receive FDA-approved vaccinations that may reduce the spread of certain infectious diseases, such as the flu and COVID-19.


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