Director – Performance Improvement and Accountability Division (PIAD)

City and County of Denver
September 12, 2021
Denver, CO
Job Type


About Our Job

Employment Requirement: City Employees must be fully vaccinated against COVID-19 by September 30, 2021. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment.

This posting will accept applications until September 15th. Please apply as soon as possible.

Do you have a vision for Human Services in Colorado? Do you believe the human services delivery system can change for the better and have a greater collective impact on the people who need us the most? If so, we would like to hear from you!

The City and County of Denver and Denver Human Services is seeking a Director to lead our Performance Improvement and Accountability Division (PIAD) through its next evolution as we strive to become a leader in government efficiency, accountability, and stewardship. We are seeking a Leader and an Innovator who believes in the vision of what PIAD can become, and who knows what it takes to manage, motivate, and inspire change.

This position reports to the Deputy Executive Director of Prevention and Protection and is responsible for the essential day-to-day operations of the Division, while aligning operations to meet department-wide direction, vision and strategic goals.

About Denver Human Services

Denver Human Services provides both assistance services and protection and prevention services to Denver's most vulnerable residents. Assistance programs are provided to eligible Denver residents in financial need and include federal food, cash and medical benefits, as well as childcare, child support, energy, rental and burial assistance, all designed to help families and individuals toward financial self-sufficiency. Protection & Prevention services are provided via child, youth and adult protection services, along with community focused programming including veterans' services, homeless services, and drug awareness campaigns. The department seeks to strengthen individuals, families and communities with the services provided.

The successful candidate will possess:

  • A demonstrated track-record of success leading large-scale organizational change efforts.
  • A strong connection to and demonstrated interest in the data, research and academic body of thought pertaining to prevention, protection and assistance studies and Human Service delivery.
  • A strong personal belief that success lies in the motivation, inspiration, and professional development of staff at all levels.
  • A passionate desire to support the learning and integration of the equity diversity, and inclusion (EDI) work and goals throughout the Division.
  • A keen ability to bring innovative solutions to meet organizational needs.
  • A deep and sincere commitment to cultivating and maintaining partnerships across our programs, while providing a framework that promotes accountability and continuous improvement through all sectors of department, both internally and externally.

Within the first six months of this position, we anticipate that the selected candidate will:

  • Reinforce the PIAD vision within the operational constructs of day-to-day management.
  • Exemplify the DHS Leadership competencies and promote the development of staff in their own journey.
  • Exhibit a continuous improvement philosophy in all aspects of service delivery.
  • Demonstrate excellence in the division's performance-based management metrics infrastructure.

Leadership at DHS:

As the senior divisional leader, the Director will be responsible for upholding and encouraging the DHS Leadership Model, derived from six core performance factors: Organizational Leadership & Navigation, Standards and Values, Collaborative Partnerships, Workforce Development, Critical Evaluation and Process and Project Management. As a member of the agency's senior leadership team, the selected candidate is expected to exemplify mastery of these six core competencies.

Duties of the Director include, but are not limited to:

  • Oversight of independent department-wide and division- and program-specific quality improvement efforts through impartial case and compliance reviews.
  • Management of the data and technology environment, including the development of department-wide applications.
  • Oversight of the implementation of LEAN as a continuous improvement methodology.
  • Oversight of content management services, including case records storage, retrieval, and retention.
  • Oversight of the assistance programs training and development.
  • Development and maintenance of sound relationships with key inter-departmental resources and external stakeholders to support the division's strategic priorities.
  • Maintenance of division operations in a fiscally responsible manner.
  • Development of division personnel within the framework of the department's leadership model, with a focus on: Organizational Leadership & Navigation, Standards & Values, Collaborative Partnerships, Workforce Development, Critical Evaluation, Process & Project Management;

About You

Our ideal candidate will meet the following preferred qualifications:

  • At least five years of Human Service, Economic Development (or very similar,) related management experience which must have included: fiscal oversight in a government setting, grant and contracts management, supervision of day-today operations in a Human Services environment while leading, coaching, and mentoring of staff, policy analysis and development, and extensive experience interpreting and analyzing complex data in a highly regulated environment.
  • Experience leading cultural and organizational change in a complex setting.
  • Experience in oversight of data and technology operations.
  • Previous experience working with formal process improvement methodologies

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education Requirement Bachelor's Degree in Business Administration or a related field based on a specific position(s).
  • Experience Requirement Three (3) years of experience at the type and level of functional or operational management (comparable to at least "Manager" in the City's internal management classification series).
  • Education & Experience Equivalency Two (2) years of the appropriate type and level of experience may be substituted for each required year of posthigh school education. Additional appropriate education may be substituted for the minimum experience requirements.

About Everything Else

Job Profile
CA2758 Director
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range
$90,016.00 - $148,526.00

Starting Pay
Although our full pay range is listed above, the budgeted hiring range for this position will most likely be between $90,016 - $119,271/ per year, based on education and experience

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.

Drop files here browse files ...

Related Jobs