DELINQUENT ACCOUNTS INVESTIGATOR
COUNTY OF LOS ANGELES PROBATION DEPARTMENT
TYPE OF RECRUITMENT:
OPEN COMPETITIVE JOB OPPORTUNITY
FILING STARTS ON THURSDAY, AUGUST 31, 2023, AT 8:00 A.M. (PT)
THIS EXAM WILL REMAIN OPEN UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE
Positions allocable to this journey-level class are assigned to County departments which conduct activities in conjunction with the collection of delinquent accounts payable to the County. Delinquent Accounts Investigators receive technical and administrative supervision from a supervisory-level delinquent accounts collections position such as a Supervising Delinquent Accounts Investigator. Incumbents use automated and manual systems to investigate and collect monies owed the County for services provided, unsecured property taxes, business license and regulatory fees, restitution and other financial orders. Incumbents must possess good communication and analytical skills and have a working knowledge of automated collection systems and of the rules and regulations governing collection and licensing practices and methods.
Essential Job Functions
Reviews and analyzes difficult and complex delinquent accounts to determine the most effective collection methods for collecting restitution and court-ordered fines and fees.
Record payment plans, document communication, and research information to ensure all information relayed to debtors, probationers, Deputy Probation Officers, Attorneys, and Court Liaison(s) is current and correct.
Contact debtors, probationers, and others to explain legal obligation(s) for payment, and to give notice of possible legal penalties for nonpayment of monies owed to the County, victims, and other agencies for reimbursable restitution and other financial orders.
Prepares delinquent accounts notification letters to debtors, attorneys, or others to secure payments, obtain information, explain County policy, arrange payment plans, or initiate other appropriate repayment action to ensure collection of delinquent accounts.
Performs research, inquiries, and investigations of financial summaries and documented minutes to recommend appropriate action for further proceedings such as, skip trace, modification of payment plans, transfer of accounts, and suspension of delinquent accounts.
Interacts with other County Departments, Superior Courts, Deputy Probation Officers, Financial Evaluators, and other agencies to inform of policies and procedures and resolve issues relating to sensitive and confidential matters in accordance with collections guidelines.
Interviews debtors, contacts probationer attorneys, or others to determine the appropriate referral to other County Departments, Superior Courts, Deputy Probation Officers, Financial Evaluators(s), Treasurer and Tax Collector, and other agencies.
Assists debtors with account payments/discrepancies. Request payment information. Submit documentation to Probationer Accounts for research.
Reviews a wide variety of cases involving potential revenue, restitution, court-ordered fines and fees, bench warrant, violation, residential treatment program, domestic violence, community service, drug testing, mental health, and custody cases.
Two years' experience investigating and collecting delinquent accounts payable to the County.
Two years' experience performing routine financial evaluations and assessments to determine responsible party's ability to pay for justice services at the level of Los Angeles County's class of Financial Evaluator*.
Three years' experience making demands for payment and collecting delinquent accounts in a collection agency, financial institution, retail credit office, or governmental agency.
No out-of-class experience will be accepted.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENTS INFORMATION:
*Experience at the level of the Los Angeles County class of Financial Evaluator is defined as performs routine financial evaluations and assessments to determine a responsible party's ability to reimburse the County for billable justice services received.
Additional points will be given to qualified applicants beyond the requirements and who possess the following desirable qualifications:
- Experience in researching financial status of clients to obtain accurate records and recommend appropriate action for further proceedings (e.g., skip trace, modification of payment plans, transfer of accounts, suspension of delinquent accounts).
- Experience in utilizing computers and/or software programs (e.g., Microsoft Word, Excel, Power Point, Email, Internet, databases, automated and manual systems, etc.) to maintain sensitive documentation.
This examination will consist of an Evaluation of Experience based upon the application information, desirable qualifications and supplemental questionnaire weighted 100%.
Candidates who do not achieve a passing score on the Evaluation of Experience will be notified by mail or email. SCORES CANNOT BE GIVEN OVER THE PHONE.
Candidates must meet the Minimum Requirements and achieve a passing score of 70% or higher in order to be placed on the eligible register.
Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.
No person may compete in this examination more than once every twelve (12) months.
FINGERPRINTING AND SECURITY CLEARANCE
A thorough background investigation will be conducted prior to appointment. Any false statement or omission of material fact may cause forfeiture of employment rights. Information presented on the employment application, resume, and during the examination process is subject to verification.
Candidates who are found unsuitable for employment will be removed from the eligible register pursuant to Civil Service Rule 6.04.
The resulting eligible register for this examination will be used to fill vacancies located in the Los Angeles County Probation Department.
APPLICATION AND FILING INFORMATION Applications must be filed online ONLY. Applications submitted by US Mail, Fax, or in person will not be accepted.
To apply for this examination, click on the green " Apply " button located on this posting. Your application must be submitted electronically on the last day of filing. Visit the website at https://www.governmentjobs.com/careers/lacounty.
All applicants must enter a current/updated mailing and email address at the time of filing as NOTICES MAY BE SENT BY MAIL OR EMAIL . Entering an invalid mailing/email address may result in the rejection of your application during the examination process. To update information, applicants must make changes to their profile at https://www.governmentjobs.com/careers/lacounty .
Many important notifications including results letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add email@example.com and firstname.lastname@example.org to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notifications for any examinations for which you apply with Los Angeles County.
Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
Fill out your application completely. The acceptance of your application depends on whether you have CLEARLY shown that you meet the MINIMUM REQUIREMENTS. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application and/or supplemental questionnaire is incomplete, it may be rejected.
- ALL information included in the application materials is subject to VERIFICATION . Applications may be rejected at any stage of the selection process.
- FALSIFICATION of any information may result in DISQUALIFICATION .
- Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED .
- Test results cannot be given over the telephone.
SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using family member or friend's user ID and password may erase a candidate's original application record and will result in an automatic rejection of your application.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
Department Contact Name: Probation Examinations & Recruitment Unit, Non-Sworn Exams
Department Contact Number: (562) 940-2659
Department Contact Email: email@example.com
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (562) 367-4950
Teletype Phone: (877) 988-7800
COUNTY OF LOS ANGELES
Any language contained in the job posting supersedes any language contained below.
1. Completing Your Application :
a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.
b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title.
c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.
2. Requirements on Job Posting :
a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.
b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual over age 40.
c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.
3. Application Deadline : All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.
4. Change of Name or Address : To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time.
5. Equal Employment Opportunity/Non-Discrimination Policy :
a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation or disability. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation may be subject to verification as allowable with State and Federal law. All accommodation-related information will remain confidential.
Disclaimer: The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction which may affect the employment application or the application selection process.
You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty.
The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.
The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis.
NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.
By accepting the Use Disclaimer set forth here, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer.
Test Preparation: Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov/. Additional resources may be listed on the job posting. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below.
Veteran's Credit: In all open competitive examinations, a veteran's credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit.
A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.
This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran's credit. More information available at: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/
Accreditation Information: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf
Background Check: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Career Planning: Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/.
Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a "new member" of the County's defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.
Americans with Disabilities Act of 1990: All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.
Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below.
Los Angeles County Child Support Compliance Program: In an effort to improve compliance with courtordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.
Social Security Act of 2004: Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov, or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office.
Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility.
The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) and the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) prohibits employment discrimination based on race or color; religion; national origin or ancestry, physical disability; mental disability or medical condition; marital status; sex or sexual orientation; age, with respect to persons over the age of 40; and pregnancy, childbirth, or related medical conditions.
COVID-19 VACCINATION: Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.
Updated April 2023